Request a repair

Something broken or not working right? Let us know – that’s what we’re here for.

There are different types of repairs, and we treat them based on how serious they are:

Repair times

Repair category

Target response time

Definition

Examples

Emergency repairs

Within 4 - 24 hours

Issues that pose an immediate danger to life, health, or the security of the property.

Total loss of water/heating/power, severe leaks/flooding, exposed electrical wiring, total failure of security locks.

Urgent repairs

Within 1- 3 working days

Issues causing serious inconvenience or potential for further damage if not addressed quickly, but not an immediate danger

Partial loss of electric/water contained leaks, broken door entry systems, or broken windows (not affecting security).

Routine repairs and non-urgent

Within 7- 21 calendar days

General, day-to-day maintenance that does not significantly affect daily life.

Dripping taps, broken kitchen cupboard doors, easing sticking doors/windows, minor plastering repairs

How to report a repair

For all non-emergency repairs, please email cll@lwmts.co.uk and we'll aim to get back to you first thing on the next working day.

For emergencies:

  • During working hours, Monday - Friday, 9am - 5pm (not including bank holidays) please email cll@lwmts.co.uk and we'll respond as soon as we can.
  • Outside of these hours, please call our team on out-of-hours repairs team (CJE Developments) on 0330 222 0304 and select option 3.
  • Our out of hours team will only attend if the issue is an emergency.
  • Non emergency issues reported to our out of hours team will be passed to our property team to deal with on the next working day. 

Don’t forget

From time to time, we may need access to your accommodation to do routine repairs and maintenance - we’ll give you 24 hours’ notice unless it’s an emergency.