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Council location and opening hours

Please find details of our offices, opening hours and location below:

Our opening times/out of hours

District Council House main reception in Lichfield City is open Monday - Friday between 8.45am and 5.15pm. (Please note: our council tax & benefits counter services close at 4pm on Wednesdays for staff training).

Customer services telephone line - 01543 308000 - is open Monday - Friday between 8.45am and 5pm.

Police customer services counter at District Council House is open Monday - Friday between 9am and 5pm

If you need urgent assistance when our office/telephone lines are not open, please call our customer services number on 01543 308000, and follow the recorded instructions. There is a police assistance button on the front of District Council House for any out-of-hours police enquiries.

Our tourist information desk in Lichfield Library is open Monday to Saturday between 9.30am and 4pm . It is located on The Friary, WS13 6QG. Visit for more information.

Our council office location

District Council House
Frog Lane
WS13 6YY

Please note: We fly a Union Flag on a pole on our District Council House building. During the winter months, we fly a smaller flag that will not put pressure on our flag pole and can withstand windier weather. During very high winds we may lower the flag for safety reasons.

Local transport

Car The A38 and A5 link at Lichfield and provide access to the Midlands motorway network: M42, M50, M40, M5, M6, M6 Toll and M1. There are lots of nearby car parks - view our interactive car park map.

Bus Lichfield, Burntwood and the district's main villages are served by several bus companies that provide a range of services. For route and timetable information please call Travel Line on 0871 200 2233.

Rail Lichfield has two train stations. Lichfield City Station, which is on Birmingham Road, within the city centre and opposite the bus station. It offers frequent direct services to Birmingham New Street Station.

Lichfield Trent Valley Station, approximately 20 minutes walk from the city centre, has direct services to London Euston and the north. The station can be easily reached by car, taxi, or train from Lichfield City station. For train enquiries call 08457 484950 or visit

Services provided at Burntwood Library

You can drop off your documents or information to be sent to the main Frog Lane offices at Burntwood Library, Sankey's Corner. Council customers can also make payments using the secure deposit box.

Burntwood Library, Sankey's Corner, Bridge Cross Road, Chase Terrace, Staffordshire WS7 2BX

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Get in touch or visit...

Our location and travel details >>

Phone our contact centre: 01543 308 000
District Council House, Frog Lane, Lichfield, Staffs, WS13 6YY

If you need to contact a team direct, please visit our contacts page for team phone numbers and email addresses.

Opening times

Our main reception at Frog Lane in Lichfield is open Monday - Friday, 8.45am - 5.15pm.