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Council location, opening hours and contacts

Our main council offices are located in Lichfield city centre.

Our address is: District Council House, Frog Lane, Lichfield, Staffordshire WS13 6YY

Our offices also host a police counter.

Please find details of our opening hours and contact details below:

Getting here

Local transport

Car
The A38 and A5 link at Lichfield and provide access to the Midlands motorway network: M42, M50, M40, M5, M6, M6 Toll and M1. There are lots of nearby car parks - view our interactive car park map.

Bus
Lichfield, Burntwood and the district's main villages are served by several bus companies that provide a range of services. For route and timetable information please call Travel Line on 0871 200 2233.

Rail
Lichfield has two train station:

  • Lichfield City Station, which is on Birmingham Road, within the city centre and opposite the bus station. It offers frequent direct services to Birmingham New Street Station.
  • Lichfield Trent Valley Station, approximately 20 minutes walk from the city centre, has direct services to London Euston and the north. The station can be easily reached by car, taxi, or train from Lichfield City Station. For train enquiries call 08457 484950 or visit www.rail.co.uk
Lichfield city offices - opening hours

Main reception
Monday to Friday between 8.45am and 5.15pm.

Council tax & benefits counter
Monday to Friday between 8.45am and 5pm (4pm on Wednesdays).

Police customer services counter
Monday to Friday between 9am and 5pm.

Need urgent assistance?
If you need urgent assistance when our office/telephone lines are not open, please call our customer services number on 01543 308000, and follow the recorded instructions. There is a police assistance button on the front of District Council House for any out-of-hours police enquiries.

Phone line numbers and hours

Customer services telephone line - 01543 308000
Monday - Friday between 8.45am and 5pm.

Revenues and benefits telephone line - 01543 308900
Monday to Friday between 8.45am and 5pm (4pm Wednesdays).

Need urgent assistance?
If you need urgent assistance when our office/telephone lines are not open, please call our customer services number on 01543 308000, and follow the recorded instructions. There is a police assistance button on the front of District Council House for any out-of-hours police enquiries.

Team contacts 

If you need to contact a team direct, please use the contact details below:

Tourist information (Lichfield Library)  

Our tourist information desk is temporarily housed within Lichfield Library. It is open Monday to Saturday between 9.30am and 4pm.

Burntwood Library - cash deposit box 

There is a cash deposit box at Burntwood Library where you can deposit payments for Lichfield District Council. Please ensure you place your payment in the envelope provided and complete the boxes on the envelope in full. Alternatively online payments can be made at: www.lichfielddc.gov.uk/epay for a range of council services.

Please note, that from 30 September 2018 you will no longer be able to drop off documents/evidence to be sent to Lichfield District Council, including housing benefit and council tax supporting documentation. This is because the library is not run by Lichfield District Council and to ensure the privacy of your data, we need you to provide your documentation directly to us.

You can submit housing and council tax documents online at www.lichfielddc.gov.uk/benefits (benefits) and www.lichfielddc.gov.uk/counciltax (council tax)

Alternatively you can visit us/post your evidence and documents to District Council House, Frog Lane, Lichfield, Staffordshire WS13 6YY, or call our customer services team on 01543 308000, Monday - Friday between 8.45am and 5pm to discuss an alternative way to submit documents.

Leisure centres 

Burntwood Leisure Centre
Managed by Freedom Leisure
Email: burntwood@freedom-leisure.co.uk
Phone: 01543 672439

Friary Grange Leisure Centre
Managed by Freedom Leisure
Email: friarygrange@freedom-leisure.co.uk
Phone: 01543 228229

King Edward VI Sports Centre

Managed by King Edward VI School
Email: office@kingedwardvi-Lichfield.staffs.sch.uk
Phone: 01543 255714


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Our location and travel details >>

Phone our contact centre: 01543 308 000
District Council House, Frog Lane, Lichfield, Staffs, WS13 6YY

If you need to contact a team direct, please visit our contacts page for team phone numbers and email addresses.

Opening times

Our main reception at Frog Lane in Lichfield is open Monday - Friday, 8.45am - 5.15pm. Our phone lines close at 5pm.