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Our values

Values wheel - smallWe have developed a set of values that all our staff work together to achieve in all that we do. Our values are set out in our Strategic plan 2016 - 2020 and are:

  • Put customers first We are passionate about our customer service. We always listen and work with our customer to meet their needs. We take responsibility for things we can change and improve and encourage our customers to do the same.
  • Improve and innovate We challenge each other to look for ways to do things better. We listen to feedback and learn from it so we can improve. We welcome change and move forward with confidence.
  • Have respect for everyone We listen to one another and understand each other's views and pressures. We appreciate each other and trust our colleagues to do a good job to the best of their ability.

Download our values.


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Get in touch or visit...

Our location and travel details >>

Phone our contact centre: 01543 308 000
District Council House, Frog Lane, Lichfield, Staffs, WS13 6YY

If you need to contact a team direct, please visit our contacts page for team phone numbers and email addresses.

Opening times

Our main reception at Frog Lane in Lichfield is open Monday - Friday, 8.45am - 5.15pm. Our phone lines close at 5pm.