Tendering for goods and services
We purchase a wider variety of goods and services - from small one-off purchases to large tendered contracts. A wide variety of organisations, from sole-traders to large multi-national companies, supply goods and services to us.
Find out about opportunites to supply to us
We advertise opportunities to supply goods and services to us on our tendering portal (details to be published soon), and where relevant on the government's contract finder and EU OJEU portal Tenders Electronic Daily (TED).
You can register for free for all these systems and they will notify of relevant opportunities. You can also use the systems to respond electronically to all opportunities.
Our standard terms and conditions
We have standard terms and conditions for contracts with suppliers, which apply to all contracts unless an alternative is provided. These include:
- Provision of goods – terms and conditions
- Provision of services – terms and conditions
- Provision of good and services – terms and conditions
What to expect
Our process is set out in our contract standing orders, which are part of our constitution. In general:
- For smaller value contracts, we will normally get a small number of quotes and award the contract to the lowest cost option.
- For larger contracts we will request tenders, and provide a comprehensive tender pack that will include a specification of our requirements and a clear set of assessment criteria.
- For very large value contracts we will follow a very formal and, where appropriate, a predefined EU process.
It is unusual for tenders to be awarded on the basis of price alone. We normally include a quality element in our assessment criteria. As such it's important suppliers respond fully to all questions in the tender pack. If there is anything in the documentation is unclear, suppliers can request clarification. This can be done using the contact details and key dates are provided in the tender pack.
Once we've awarded a contract it is then handed to the relevant service manager to oversee.
We monitor the performance of suppliers throughout the contract period, with the use of Key Performance Indicators (KPIs). This will normally take the form of meetings, but can also include reporting and electronic communication.
Where performance falls below what has been agreed, we will raise this with the supplier who is expected to address this in line with the contract and standard terms and conditions.
If you have any questions please email firstname.lastname@example.org