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Our community safety pledge

Anti-social behaviour (ASB) can mean different things to different people. It can have a detrimental effect on people's quality of life and our environment through activities such as vandalism and graffiti.

The Lichfield District Safer Community Partnership, in particular Lichfield District Council, Staffordshire Police and our local social landlords, are committed to tackling ASB and have a full range of powers to deal with such problems. 

We have made some considerable progress over the recent years by working together to tackle ASB and are committed to continuing with this progress.

This page explains what you as members of our community can expect from us in tackling ASB and how you can work with us to solve such problems you may be experiencing in your neighbourhood.

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What is anti-social behaviour?

Anti-social behaviour is:

  • Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person
  • Conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises
  • Conduct capable of causing housing-related nuisance or annoyance to any person.

Anti-social behaviour includes:

  • Nuisance neighbours
  • Rowdy and inconsiderate behaviour
  • Vehicle nuisance
  • People dumping rubbish
  • Begging and antisocial drinking
  • Fly posting and Graffiti
  • Noise
  • Hate Crime
  • Hoax calls
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What we will do: our pledge to you

By working together we will ensure that:

  • All victims and witnesses are treated fairly with dignity and respect with all instances of anti-social behaviour taken seriously, applying a multi-agency problem solving solution where appropriate.
  • Victims and witnesses will be dealt with sympathetically and treated in confidence.
  • Reports of ASB requiring an immediate response will be forwarded to the police without delay if it is inappropriate for the agency to deal with the incident.
  • Victims and witnesses who suffer an identified series of anti-social behaviour incidents are fully supported and kept informed of agencies progress and their actions if the victim requests it.
  • Relevant agencies share information and intelligence through the Hub and JOG meetings to identify anti-social behaviour hotspot locations, perpetrators and affected parties and respond purposefully and swiftly to such intelligence.
  • Communities will be kept informed through different channels of communication about what is happening within their neighbourhoods as appropriate to tackle anti-social behaviour. 
  • Victims have the right of complaint to the Safer Community Partnership through existing channels if agencies have failed to act to curb an ongoing series of anti-social behaviour directed towards an individual or individuals and the matter cannot be resolved through the individual agencies normal complaints procedure. They also have the option of using the Community Trigger if it is applicable to their complaint. 
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How we will do it

We will continue to work with our partners through the weekly Hub meetings which are attended by a wide range of agencies including the police, fire service, LDC, T3, Bromford, Midland Heart, Family Intervention Project, Mental Health and a number of others. At this meeting any issues relating to ASB (and other crime trends) are discussed and a joint approach to tackling these problems is decided upon. We also hold the monthly Joint Operations Group (JOG) which is another multi-agency group that tackles ASB and other crime trends within the district.

We will keep residents informed of our progress in tackling anti-social behaviour by reports to the local press, local newsletters and the use of websites and social networks.

We will ensure victims and witnesses receive appropriate support and ensure that partners are working together to provide that support with particular emphasis on repeat victims. 

We will use all anti-social behaviour powers and tools available to us as and when required.

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How you can report anti-social behaviour

Report all incidents of anti-social behaviour to the police on 101 or your Community Safety Officer on 01543 308777. If you live in a rented property you should also report incidents to your landlord.

Speak to your local neighbourhood policing team about what’s happening in your area. They can provide support and advice to help you tackle the problem.

Neighbourhood Watch is free to join and there are schemes across the district to help tackle anti-social behaviour and other community safety issues. Visit their website for more information.

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Tools available to tackle anti-social behaviour

Lichfield District Safer Community Partnership use a range of methods to combat anti-social behaviour including:

  • Verbal warning: when issuing a verbal warning the police, council or housing officer should make clear to the individual what behaviour is causing the issue and what effect this is having on the victim or community and the consequences of the non-compliance explained clearly.
  • Written warning (Stage 1 letter): as with a verbal warning, a written warning should contain specifics about what behaviour has occurred and why this is not acceptable, including the impact on any victims or the local community. Local agencies should alert each other that the warning has been given so that it can be effectively monitored. 

Each agency must keep a record of all verbal and written warnings that are given.

  • Acceptable Behaviour Contracts (ABCs): non-legally binding written contracts often used when a warning has been unsuccessful in addressing the problem.
  • Injunction: available through the county court for adults and youth courts for ten to 17 year olds. These orders will allow the police, local councils and social landlords to deal quickly with anti-social individuals, nipping behaviour in the bud before it escalates.
  • Parenting Contracts: voluntary agreements made between local agencies and a parent or parents. 
  • Parenting Orders: enforced by a court when there has been a problem with a young person’s behaviour. They impose requirements on the parent or guardian. Non-compliance can result in a fine of up to £1,000.
  • Fixed Penalty Notices (FPNs): for the dropping of litter and fly-tipping.
  • Criminal Behaviour Orders: issued through the courts to convicted offenders to tackle the most persistently anti-social behaviour individuals who are engaged in criminal activity. 
  • Community Protection Notices: the purpose of this is to stop a person aged 16 or over, business or organisation committing anti-social behaviour which spoils the community’s quality of life, for example graffiti, noise nuisance or littering. 
  • Public Space Protection Order (PSPO): designed to stop individuals or groups committing anti-social behaviour such as drinking alcohol and noise nuisance in a public place such as a park, alleyway or communal area. 
  • Closure Notices and Closure Orders: enable the police or council to quickly close premises which are being used, or likely to be used, to commit nuisance or disorder. 
  • Dispersal Powers: enables the police to require a person committing or likely to commit anti-social behaviour, crime or disorder to leave an area for up to 48 hours because their behaviour is contributing or likely to contribute to members of the public in the area being harassed, alarmed or distressed. 
  • New absolute ground for possession: social landlords and private rented sector landlords can apply for absolute ground for possession of secure and assured tenancies where anti-social behaviour or criminality has already been proven by another court. The aim of this is to expedite the eviction of landlords’ most anti-social tenants to bring faster relief to victims.            
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What happens if you are not satisfied with the response you receive?

Staffordshire Police
If you have reported anti-social behaviour to Staffordshire Police at Lichfield or Burntwood, but do not feel that action has been taken you can complain to them as part of the Policing Pledge in which they aim to acknowledge any dissatisfaction with the service you have received within 24 hours of reporting it. They will give you an opportunity to talk to someone in person about your concerns and agree with you what will be done and how quickly.

Lichfield District Council
If you have reported anti-social behaviour to Lichfield District Council but you don't feel that action has been taken you can complain on 01543 308000 or to your local councillor.

Registered Social Landlords and Housing Associations
If you have reported anti-social behaviour to a Registered Social Landlord or Housing Association, but do not feel that action has been taken you should complain directly to them following their complaint procedure.

Community Trigger
The Community Trigger is also available for those that think their complaint has not been dealt with appropriately. If an individual, business or group think that they meet the criteria then they need to phone the police non-emergency number 101. The complaint will be logged and it will be discussed at the following Hub meeting where it will be decided if it meets the criteria to instigate the Community Trigger. If the threshold is met a case review will be undertaken by the partner agencies where information related to the case is shared, any action undertaken is reviewed and any future actions are agreed upon. The victim will be informed of the outcome of the review and where further actions are necessary an action plan will be discussed with the victim, including timescales.  

If you are not satisfied with the way your case has been dealt with, in the first instance you should contact the original organisation that dealt with your report. If however, you are still not satisfied you can contact the Safer Community Partnership. Please write to the Community Safety Manager, Lichfield District Council, Frog Lane, Lichfield WS13 6ZE, or email communitysafety@lichfielddc.gov.uk


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Our location and travel details >>

Phone our contact centre: 01543 308 000
District Council House, Frog Lane, Lichfield, Staffs, WS13 6YY

If you need to contact a team direct, please visit our contacts page for team phone numbers and email addresses.

Opening times

Our main reception at Frog Lane in Lichfield is open Monday - Friday, 8.45am - 5.15pm.