If your bin has been missed by us, please report it either through our call centre (0345 002 0022) or using our online form, by the end of the next working day after it was due to be emptied. If the crew have not reported an issue with your bin, we will return within three working days to empty it.
If the crew have reported an issue with your bin or you have forgotten to present it, please accept our apologies but we will not be able to return and your bin will not be emptied until the next scheduled collection day. If an issue has been reported, one of our colleagues will advise you at the time of your call, or when responding to your enquiry.
Please make sure your bins are presented at the edge of your property, next to the adopted highway by 7am on the day of collection.