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Contact the housing team

Homes Direct housing register

The housing register in Lichfield, Homes Direct, is administered by Bromford. If you have any queries relating to your Homes Direct application or registration, please email Bromford or telephone 0330 1234034.


If you are homeless or threatened with homelessness and would like to discuss your situation with a member of the housing options team, please complete the registration form at housing jigsaw customer portal .

To register please take the following steps:

  1. Enter your email address and a password of your choice, confirm your password and click 'Register'. You will then be registered and signed into the portal. Your password should be at least 8 characters long and include at least one capital, one lowercase, one numeral and one non-alphanumeric character e.g. Housing1!

2. Select from the drop down list which local authority you would like to be associated with.

3. Once you have selected the local authority, you will be presented with the services screen where you should select 'Homelessness Module'.

4. You will then see the 'Customer Details' page where you must answer all questions. Please provide a contact telephone number.

5. Please complete all questions on the homelessness referral page and click on 'Save' to submit your application.

6. We will then contact you by telephone to obtain further information, arrange an appointment and advise you on the supporting evidence you will need to bring with you.

General housing and homelessness enquiries

Email us about general enquiries, call us on 01543 308703/308087/308709, or write to us at:

Housing Services, Lichfield District Council, District Council House, Frog Lane, Lichfield, Staffordshire WS13 6YU

Our office hours are Monday - Friday, 9.30am - 12noon and 2pm - 5.15pm.

If you need urgent assistance when our office/telephone lines are not open, please call our customer services number on 01543 574480.

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Get in touch or visit...

Our location and travel details >>

Phone our contact centre: 01543 308 000
District Council House, Frog Lane, Lichfield, Staffs, WS13 6YY

If you need to contact a team direct, please visit our contacts page for team phone numbers and email addresses.

Opening times

Our main reception at Frog Lane in Lichfield is open Monday - Friday, 8.45am - 5.15pm. Our phone lines close at 5pm.