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Help and support for private tenants

If you are living in a local privately rented property, and need advice on your rights as a tenant, or support with any issues with your landlord/tenancy, please contact our homelessness prevention officer.

Find out more using the links below:

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Our aim

Our aim is to solve any housing problems and keep you in your home. If we cannot help you to achieve this, we may be able to refer you to our Housing Options Team for an assessment under homelessness legislation. 

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Housing benefit

If you are on a low income and have difficulty in paying your rent you may be entitled to local housing allowance, which is a type of housing benefit for private rented tenants. See the housing benefit section for more information.

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Worried about health, safety and disrepair?

If you are living in a rented property and you are worried that it is causing you and your family health and safety risks, we can assess it against the Housing Health & Safety Rating System. If you have an issue in your property we encourage you to speak to your landlord first, but if they aren't addressing the issue, please contact our team on 01543 308711 or 308703 or email

As well as assessing your home, if appropriate, we will try to resolve any issues informally with the property owner where risks are identified, and will take action to enforce repair work if necessary. 

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Need a rent deposit?

If you need a rent deposit to secure a rented property, please contact the housing options team for more information on 01543 308711 or 308703 or email

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Midland Landlord Accreditation Scheme

We are a member of Homestamp, a consortium of 17 Midlands local authorities, West Midlands Police and Fire Services, and private sector representatives, including three national landlords associations. The consortium aims to encourage the supply of good quality, safe and secure rented accommodation.

As a Homestamp member, we can offer landlords access to the Midlands Landlord Accreditation Scheme (MLAS), a voluntary initiative that sets standards in the management and physical condition of private rented property. The government supports accreditation schemes, which publicly acknowledge good landlords and distance them from those who are less scrupulous.

Over 600 midlands landlords have signed up to the MLAS Code of Conduct, which sets the professional 'kite mark' standard for management in the private rented sector across the Midlands. Prospective tenants should look out for accredited status as an assurance of decent standards.

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Get in touch or visit...

Our location and travel details >>

Phone our contact centre: 01543 308 000
District Council House, Frog Lane, Lichfield, Staffs, WS13 6YY

If you need to contact a team direct, please visit our contacts page for team phone numbers and email addresses.

Opening times

Our main reception at Frog Lane in Lichfield is open Monday - Friday, 8.45am - 5.15pm. Our phone lines close at 5pm.