Advice for businesses - Coronavirus (COVID-19)

Test and trace

You can play a significant role in helping your staff, customers and visitors understand the importance of NHS Test and Trace and play their part in stopping the spread of Covid-19. 

By maintaining records of staff, customers and visitors, and displaying an official NHS QR poster, you can help NHS Test and Trace to identify and notify people who may have been exposed to the virus. Create a QR code and poster for your business

This will help to avoid the reintroduction of lockdown measures and support the country to return to, and maintain, a more normal way of life.

Find out more about how to help with test and trace.

On 18 September 2020, the government published The Health Protection (Coronavirus, Collection of Contact Details etc and Related Requirements) Regulations 2020 which set out mandatory requirements for a range of businesses and venues to collect customer contact details as part of the track and trace system, as well as to display the QR code linked to the new NHS Test and Trace app.

The requirements on collecting contact data come into effect from 18 September, while the requirement on displaying the QR code takes effect on Thursday 24 September when the app is launched. They apply to the following businesses and services:

  • hospitality, including pubs, bars, restaurants and cafés
  • tourism and leisure, including hotels, museums, cinemas and amusement arcades
  • close contact services, including hairdressers, barbershops and tailors
  • facilities provided by local authorities, including community centres, libraries and village halls

The two main things you need to do are:

  1. Start generating and displaying NHS QR posters, so visitors and customers can start checking in safely and securely from the 24 September.
  2. Use your communications channels to promote the use of the app and what to expect when visiting your premise(s). 
    A fallback registration system for people without the app or access to a working smart phone will still be required.

The more people who use the app, the better it will work – and it will help Staffordshire get ahead of the virus, preventing a second wave, further local lockdowns, and further disruption to the economy. 

View guides to using the app and creating and displaying the QR poster in your business.