Advice for businesses - Coronavirus (COVID-19)

Guidance for businesses

Test and trace

You can play a significant role in helping your staff, customers and visitors understand the importance of NHS Test and Trace and play their part in stopping the spread of Covid-19.

Whilst it is no longer a legal requirement for hospitality businesses to gather contact tracing details, we would ask you to please consider maintaining check in systems to protect your customers, visitors and staff in the future.

An official NHS QR code poster can still be displayed at your premises so that visitors can ‘check in’ using this. Create a coronavirus NHS QR code for your venue.

Food businesses

If you have introduced a new delivery or takeaway service as part of your business or you have made significant changes to the way your food business operates then please notify us of these changes by email or call 01543 308729. This is so we can offer you advice and guidance to assist you with your new practices.

The government has provided guidance for people who work in or run restaurants, pubs, bars, cafes, and nightclubs.

The Food Standards Agency (FSA) have created a checklist for food businesses to reopen safely during COVID-19. Extra checks alongside your normal daily opening checks are key to ensure you maintain basic hygiene standards and recognise areas where more attention is needed.

Alcohol delivery services

We recognise that pubs and clubs with a premises licence or a club premises certificate may look to change their business model and diversify in order to maintain their business during this time.

The Business and Planning Act 2020 has made provisions for any licensed premises that has ON only sales permission to automatically be granted ON & OFF sales up to and including 30 September 2021. A notice advising customers that this provision is being utilised should be displayed.

If your licence already permits you for OFF sales but you have restrictive conditions, these conditions can be temporarily suspended. A notice in relation to this is also required to be displayed. This is subject to any additional restrictions that the government may introduce.

Legionella risks

If your business has been closed for some time, you need to take reasonable steps to prevent legionnaires’ disease. Find out more using the following guidance:

Risk assessment

As an employer, you must protect your employees, and others, from harm. A risk assessment must be undertaken to control risks in the workplace.

To support businesses through this next phase, the ‘Working Safely’ guidance will continue to provide advice on sensible precautions employers can take to manage risk and support their staff and customers.

Businesses still have a legal duty to manage risks to those affected by their business. The way to do this is to carry out a health and safety risk assessment, including the risk of COVID-19, and to take reasonable steps to mitigate the risks you identify.


The law says employers must make sure there’s an adequate supply of fresh air (ventilation) in enclosed areas of the workplace. This has not changed during the pandemic.

Adequate ventilation reduces how much virus is in the air. It helps reduce the risk from aerosol transmission.

You can do this by using:

  • natural ventilation - fresh air comes in through open windows, doors or air vents. This is also known as ‘passive airflow’, or
  • mechanical ventilation - fans and ducts bring in fresh air from outside

Visitor economy

Guidance for people who work in hotels and guest accommodation, indoor and outdoor attractions, and business events and consumer shows.

Get more advice

If you'd like any more advice please email us or book a telephone consultation.

If you would like to contact the Health & Safety Executive (HSE) for more information.