Advice for businesses - Coronavirus (COVID-19)

Guidance for food businesses - Coronavirus (COVID-19)

  • Limit customers visiting your food premises for collections and deliver food where possible.
  • Avoid cash payments and try to take online or over the phone payments.
  • We suggest customers have staggered collection times - customers should be discouraged from entering the premises until their order is ready.
  • Businesses should discourage crowding outside the premises. Where possible use queue management systems to maintain 2 metres separation.
  • We suggest you only provide ready to consume hot food to avoid customers needing to reheat/store foods.
  • Ensure government advice is followed, regular hand washing is carried out and that social distancing is maintained.
  • Environmental Health will be monitoring compliance with the business closure requirements. 
  • Under no circumstances should customers be permitted to consume food or drink on site or any adjacent site of the premises. Failure to comply with this requirement may lead to prohibition and closure of the business, an unlimited fine and/or loss of the business' premises licence.

Read our full guidance for further information.

Alcohol delivery services

We recognise that that pub and clubs with a premises licence or a club premises certificate may look to change their business model and diversify in order to maintain their business during this time. A pub or club will be able to offer an alcohol delivery service but can only do so if their existing premises licence or club premises certificate has the provision of 'off sales'. Only a person over 18 years old can purchase alcohol, and a comprehensive policy needs to be in place to check this.