Advice for businesses - Coronavirus (COVID-19)

Test and trace

You can play a significant role in helping your staff, customers and visitors understand the importance of NHS Test and Trace and play their part in stopping the spread of Covid-19.

An official NHS QR code poster must be displayed at your premises so that visitors can ‘check in’ using this. Create a QR code and poster for your business

It is a legal requirement to ask every visitor (over the age of 16) to scan the NHS QR code by using their NHS COVID-19 app, or ask for them to provide their name and contact details. A lead member of the group can no longer provide their name and contact details only.

This applies to organisations in the following sectors:

  • Hospitality including pubs, bars, restaurants and cafes
  • Tourism and Leisure including hotels, museums, cinemas, amusement arcades, betting shops and bingo halls.
  • Close contact services, including hairdressers, barbershops, tailors
  • Services provided for social, cultural and recreational purposes in community centres and village halls

A record of all staff working on the premises must be kept, including shift times on a given day and their contact details. Records of customers, visitors and staff must be kept for 21 days and if requested, you must provide data to NHS Test and Trace.

You can find further information on displaying an official NHS QR code poster and a full list of settings the test and trace applies to on the government website.

Hospitality settings are required to take reasonable steps to prevent entry to those who refuse to provide their details, provide incorrect information or choose not to scan the NHS QR code. Other venues do not need to refuse visitors, but should strongly encourage visitors to scan the NHS QR code or provide their name and contact details. If a setting fails to comply with the test and trace requirements, a setting can receive a fine from £1,000 to up to £10,000.

View guides to using the app and creating and displaying the QR poster in your business.