COVID-19 working safely in the hospitality sector

We appreciate that the guidance and legal framework on how you operate changes frequently. Most businesses have been very successful in keeping up to date and we would like to thank you for doing that.

The government has provided advice on what precautions you should be taking while trading.

The following requirements are mandatory:

  • To display the NHS QR code for customers to use as they enter the premises. If the customer cannot access it you must keep a written record of contact details for 21 days. Failure to comply may result in the issuing of a fixed penalty notice with a fine starting at £1000.
  • Let customers know that by law they can only visit in groups of up to 6 people (unless they are visiting as a household or support bubble which is larger than 6). Check with customers on arrival who they are with and how many people will be attending. Put up signs to remind customers to only interact with their group. Businesses could be fined for allowing customers to socialise in groups larger than 6.
  • Ensure staff wear face coverings. By law, staff in hospitality settings must wear face coverings when in customer facing areas, unless they have an exemption.
  • Advise, direct and notify customers of the need to wear face masks - wherever reasonably possible direct customers to wear face masks when they enter your business and at anytime unless they are seated at the table where they will consume food or drink. Have signage in place to direct customers to these requirements.
  • Close between 10pm and 5am. Delivery services can continue after 10pm. This means the premises must be closed to customers but orders can be placed over the phone or online and delivered to the customer at their home.
  • Ensure all customers remain seated. Prevent social contact by ensuring customers sit down to eat and drink at the venue. This is required by law.
  • If you sell alcohol, provide table service only. Take orders and payments from seated customers, instead of at a bar or counter. This is required by law.
  • Keep groups apart. Space out tables, consider using barriers between groups, and manage the number of customers in the venue. Manage the number of customers in the venue.
  • Manage food and drink service safely. Avoid situations where customers need to collect their own cutlery and condiments. Avoid contact between staff and customers.
  • Lower music and other background noise. Prevent shouting, singing and dancing in the venue by making sure music and broadcasts are played at a low volume.

In addition please ensure adequate cleaning and sanitising of contact surfaces and equipment between customers

As the number of cases continues to rise in Staffordshire and nationally, please ensure that you are fully compliant with the requirements. Visits may be made and more formal action will be considered if the requirements are not met.