Services affected by Coronavirus (COVID-19)

Council tax

Due to the impact of the coronavirus, we know some people may be under increased financial hardship and may struggle to pay their council tax on time.

Council tax hardship fund

In line with the government’s budget announcement in March, we are rolling out the council tax hardship fund to support our most vulnerable households, who are in receipt of local council tax support.

We will be using the majority of this hardship funding to provide residents in need with up to £150 off their council tax bills over this financial year (2020-21). We will apply this reduction automatically to everyone who qualifies. This will show as COVID-19 discretionary reduction on your bill.

Council tax support

If you are on a low income you may be eligible for some help to pay your council tax. This is called council tax support. You will need to apply to us, and we will assess how much help you could get based on your income, capital and who else lives in your home.

Find out how to apply for council tax support

Other options if you do not qualify for support

If you are not eligible for council tax support, and have received a reminder notice, you can ask us for one of the following options:

Option 1

Bring your council tax up to date and then spread the balance to March 2021.

Option 2

If your circumstances have recently changed, spread the total balance from 1 October 2020 to 1 March 2021. 

If you would like to discuss any the above or alternative options, please email our revenues team or call us on 01543 308900.

Please tell us your council tax reference number if you do contact us.

We do want to hear from you if you cannot pay your council tax on time and we will do our best to help you.