Our homelessness service

The next step

Once the initial assessment or 'triage' has been carried out and we are satisfied you meet the qualifying criteria and are eligible for help (you are a UK Citizen or resident and not subject to any immigration controls), we will arrange an appointment with you. This appointment will be to conduct a full housing assessment to look at your circumstances in depth and devise a Personal Housing Plan that will help you secure alternative accommodation or remain in your existing home. We will ask you to provide documentation to support your application (see our Homeless Application Process page).

In line with the legislation that governs all applications on the grounds of homelessness in the UK, the Homelessness Reduction Act 2017, our priority will be to try to prevent you from becoming homeless. If you are actually homeless when you contact us we will make efforts to secure accommodation for you that day.