Our homelessness service

If you are unhappy with any of the decisions issued to you,  in relation to your homelessness application, you can ask for the decision to be reviewed.

You can ask for a review if you are not satisfied with the decision we have made. A review will mean that the decision will be looked at by a panel of council officers who have had no involvement in the original decision so that it can be looked at impartially.

As part of the review you will be sent some forms to complete to let us know why you are requesting the review.

You can also provide new information to be considered, either in person or in writing. If you do not want to add any new information, the review will be based on the information you have already provided us.

You can ask someone to represent you as part of the review.

A review takes up to 56 days - and you will receive a letter telling you the decision of the review, and why the decision has been made.

If you would like a review, please request it in writing, within 21 days of receiving the notice of our decision to your first application. Please write to:

Following the outcome of your review, if you are still not happy, you can appeal to the county court or the Housing Ombudsman if you think the review has been carried out wrongly.