Council contacts

Council tax

Before contacting or team, please use one of our digital services:

• Set up/login to your online council tax account
• Pay your council tax
• Apply for/cancel single person discount
• Check your council tax balance
• Tell us you have moved home

Email us or call our customer services team on 01543 308900, 8.45am and 5pm, Monday - Friday (until 4pm Wednesdays).

Benefits

Before contacting or team, please use one of our digital services:

• Calculate the benefits you might be entitled to
• Apply for housing benefit
• Apply for local council tax support
• Retrieve a saved claim
• Report a change in circumstances
• Report a change in address
• Register for decision letters

Email us or call our customer services team on 01543 308900, 8.45am and 5pm, Monday - Friday (until 4pm Wednesdays).

Building control

Before contacting or team, please use one of our digital services available on our Central Building Control Partnership website:

• Book an inspection
• Make a general enquiry
• Make an application
• Make a payment

Alternatively contact the team on 0300 111 8035 from Monday to Friday, 9am to 5pm or email [email protected]

Homelessness and housing advice

Email our homelessness team or call us on 01543 308703/308709

Housing

Email our housing team or call us on 01543 308715

Planning

Before contacting or team, please use one of our digital services:

• Apply for planning permission
• Comment on a planning application
• Sign up for planning alerts

Alternatively call us on 01543 308174 between 8.45am and 5pm or email our planning team.

Waste and recycling

Before contacting or team, please use one of our digital services:

• Garden waste sign-up
• Book a bulky collection
• Book a scrap metal collection
• Report a missed bin
• Order an additional blue bin for free
• Order a replacement bin
• Apply for an assisted collection
• Apply for an additional black bin

Food safety

Before contacting our team, please use one of our digital services:

• Food safety advice booking form
• Food business right to reply
• Food rating appeal
• Food re-rating
• Food poisoning complaint
• Food premises complaint
• Food product complaint

Environmental health

Before contacting our team, please use one of our digital services:

• Accumulation of waste complaint
• Drains, sceptic tank and private water treatment complaint
• Private rented housing complaint
• Light nuisance complaint
• Noise nuisance complaint
• Scrap metal collector complaint
• Smell, fumes and dust complaint (air pollution)
• Smoke and bonfire complaint
• Make a workplace health and safety complaint
• Workplace health and safety advice booking form
• Contaminated land search request

Elections

Call our designated elections line on 01543 308125 between 8.45am and 5.15pm, Monday - Friday.