Our planning customer promise

Pre-application advice 

We will always:

  • Encourage pre-application advice wherever possible and appropriate.
  • Confirm safe receipt of a request for advice, and make clear who is dealing with the pre-application and when to expect a response.
  • Provide advice in a proactive manner.
  • Provide guidance on what additional work may be needed to enable us to reach a positive conclusion on proposals, if it is possible to do so.
  • Encourage a review of information and relevant planning policies beforehand.