Our planning customer promise
We will always:
- Encourage pre-application advice wherever possible and appropriate.
- Confirm safe receipt of a request for advice, and make clear who is dealing with the pre-application and when to expect a response.
- Provide advice in a proactive manner.
- Provide guidance on what additional work may be needed to enable us to reach a positive conclusion on proposals, if it is possible to do so.
- Encourage a review of information and relevant planning policies beforehand.