Our planning customer promise

How you can help

  • Deal with us in a professional and courteous manner.
  • Submit good quality plans and provide all relevant supporting information about your development in a timely manner.
  • Follow our policies, guidance and procedures and use our pre-application advice service.
  • Recognise that we are required to work within a statutory framework and meet government targets.
  • Make best use of electronic methods of communication and use our website to access guidance and reports on all aspects of our service.
  • Use the Planning Portal to submit and pay for planning applications.
  • Use our online services if you wish to make comments on planning consultations.
  • Build in accordance with duly approved plans and any related conditions.