Our planning customer promise
How you can help
- Deal with us in a professional and courteous manner.
- Submit good quality plans and provide all relevant supporting information about your development in a timely manner.
- Follow our policies, guidance and procedures and use our pre-application advice service.
- Recognise that we are required to work within a statutory framework and meet government targets.
- Make best use of electronic methods of communication and use our website to access guidance and reports on all aspects of our service.
- Use the Planning Portal to submit and pay for planning applications.
- Use our online services if you wish to make comments on planning consultations.
- Build in accordance with duly approved plans and any related conditions.