Annual customer feedback report

Key facts about ombudsman enquiries

The ombudsman investigated two complaints about planning that had been through the council’s two-stage complaints procedure.

  • The council does not see all complaints the ombudsman receives.
  • The ombudsman received six complaints, including the two stage two complaints detailed above.
  • Three were closed after initial enquiries, one was passed to the council for local resolution, and two were upheld in parts.
  • The council issued two apologies. These included for planning notices not reaching neighbouring properties and a review of its third-party mailing arrangements.
  • There were no complaints investigated and upheld during the previous year that had gone through the council’s complaints procedure.