Website accessibility statement

This statement applies to content published on the domain. It also applies to content on our subdomains (for example,

This website is run by Lichfield District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some pages and document attachments are not clearly written
  • some heading elements are not consistent
  • some images do not have good alternative text
  • many documents are in PDF format and are not accessible

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, braille or translated into another language, please email us or call us on 01543 308000.

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please report accessibility issues to us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Lichfield District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some of our PDF files that have been published since September 2018 are not accessible. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships) and WCAG 1.1.1 (non-text content). We are working on making these accessible as soon as possible.

Our sub-domain sites for planning applications, payments and council meetings have various accessibility issues.  We are working with the suppliers of each of these systems to make these accessible as soon as possible.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations


Some embedded Google Maps have been flagged as images that do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). Unfortunately, while we have investigated possible fixes, as this is a third party product we have no control over this.

PDFs and other documents

Older PDFs

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have files with information on how users can access our services, or forms to be completed. We are working on making these accessible (either by fixing the PDFs or replacing them with accessible HTML pages) as soon as possible.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, we do still plan to fix these over time.

Any new PDFs or Word documents we publish will meet accessibility standards.

Third party content

Some PDFs hosted on our website are owned by third parties and some are not meet accessibility standards.

The accessibility regulations do not require us to fix content that is owned by third parties.

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA. These tests have been carried out internally using a service called Siteimprove that scans our website for any accessibility issues.

We tested:

What we’re doing to improve accessibility

We are continuously scanning our website for accessibility issues and fixing issues when we are able.

This statement was prepared on 21 September 2020. It was last updated on 13 December 2021.