Making our services accessible

Contacting us by phone, live chat & SignLive


Customer services is available on 01543 308000 weekdays, Monday - Friday 9am - 5pm.

Our lines are usually very busy first thing on a Monday morning (or Tuesday after a bank holiday) and at lunchtimes, so please be aware you may have a short wait at these times. 

If you don't want to call us or wait on the line, why not use our 'live chat' function, which will put you in touch with our customer service advisors (during opening hours).

For urgent out of hours assistance, please call 01527 406643 and follow the recorded instructions. 

Live chat

Our live chat is open weekdays, Monday - Friday 9am - 5pm and is managed by our customer services team, who also handle all our contact centre calls. When you contact us through live chat, we will do our best to answer you within two minutes.

Find out more about live chat.


We offer a live online BSL interepration service in partnership with SignLive.

BSL users can use SignLive to connect to us via an interpreter. All you will need to do is log into the SignLive app on iOS, Android or a web browser and find us in the Community Directory.

Find out more about how to use SignLive