Convo (formerly SignLive)
We provide an online live BSL interpretation service in partnership with Convo that is accessible online or face to face. Find out how to use Convo online.
BSL users can also ask to speak to us using Convo at reception. We will provide a tablet that will connect the BSL speaking customer to an interpreter who will sign a BSL user's conversation to us, and sign our team's responses back to the BSL speaking customer. Just ask to use Convo when you arrive at reception.
Customer services is available weekdays, Monday - Friday 9am - 5pm.
We are usually very busy first thing on a Monday morning (or Tuesday after a bank holiday) and at lunchtimes, so please be aware you may have a short wait at these times.