Instead of calling us, you are now able to send us a query directly on WhatsApp. We're trialling WhatsApp for questions about bins and recycling first, before we roll it out to other services. We look forward to helping you on WhatsApp.

WhatsApp us with your waste and recycling queries

We are running a trial pedestrianisation scheme in Lichfield City centre. As part of the trial, vehicle movement is restricted within the pedestrianised zone at all times, which includes Market Street, Tamworth Street (beyond the signs), Conduit Street, Breadmarket Street, Bore Street, Dam Street, Sandford Street (beyond the signs) and Bird Street (beyond the signs). Please be aware from Monday 22 July 2024 penalty charge notices will be issued to anyone not following the new restrictions within the pedestrianised zone. Find out more.

Making our services accessible

SignLive

We provide an online live BSL interepretation service in partnership with SignLive that is accessible online or face to face. Find out how to use SignLive online.

BSL users can also ask to speak to us using SignLive at reception. We will provide a tablet that will connect the BSL speaking customer to an interpreter who will sign a BSL user's conversation to us, and sign our team's responses back to the BSL speaking customer. Just ask to use SignLive when you arrive at reception.

Customer services is available weekdays, Monday - Friday 9am - 5pm.

We are usually very busy first thing on a Monday morning (or Tuesday after a bank holiday) and at lunchtimes, so please be aware you may have a short wait at these times.

Find out more about SignLive