Businesses in neighbouring areas have been targeted by scammers posing as council officers, claiming premises licences are expiring or that fees are owed. They may ask for payment into a personal account. Premises licences do not expire, and legitimate payment requests will always include an official invoice with payment instructions. If you receive a suspicious call or text, contact us to verify. Visit Action Fraud for advice on how to protect yourself.

Staying fire safe at home starts with simple, everyday precautions. Visit our online resources section to find out about simple and effective measures and approaches you can put in place to protect your home from fire. Enter our competition before 31 October 2025 at midnight to be in with the chance to win heat alarms, fire blankets, a fire station tour, an air fryer, one of five slow cookers, a gift bag, free PAT testing for businesses, and more safety essentials like surge protectors and electric candle sets. Enter today!

Making our services accessible

Convo (formerly SignLive)

We provide an online live BSL interpretation service in partnership with Convo that is accessible online or face to face. Find out how to use Convo online.

BSL users can also ask to speak to us using Convo at reception. We will provide a tablet that will connect the BSL speaking customer to an interpreter who will sign a BSL user's conversation to us, and sign our team's responses back to the BSL speaking customer. Just ask to use Convo when you arrive at reception.

Customer services is available weekdays, Monday - Friday 9am - 5pm.

We are usually very busy first thing on a Monday morning (or Tuesday after a bank holiday) and at lunchtimes, so please be aware you may have a short wait at these times.

Find out more about Convo