We are urging residents to take extra precautions during the hot weather. Key advice includes reporting any street homelessness to ensure vulnerable individuals get essential assistance, staying hydrated, checking on neighbours (especially older or vulnerable people), and not swimming in open water or rivers. Barbecues are also not permitted in our parks or open spaces during this dry spell - thank you for your understanding. Read our hints and tips from the community safety partnership about how to keep safe and well in the heat.

We are in contact with all known rough sleepers in the district to encourage them into accommodation during this warm spell as part of our severe weather emergency protocol. If you are concerned about a rough sleeper that you feel needs help, please call us on 01543 308000 or outside of office hours call 01527 406643.

Our severe weather emergency protocol is now active

Making our services accessible

Sunflower scheme

We are proud to recognise the Sunflower scheme, which is a simple tool that allows our customers to share with us that they have a disability or condition that may not be immediately apparant.

Our teams are trained to look out for the Sunflower lanyard and offer additional support to anyone wearing one.

We also ask customers to let us know if they need extra support when booking an appointment with us.

Find out more about the hidden disabilties Sunflower scheme.