Contacts and opening hours

From paying your council tax and applying for council tax support, through to booking a bulky waste or reporting a missed bin, most of our services are available online - find out more.

Our customer services team is available on 01543 308000 weekdays, Monday - Friday 9am - 5pm (not including bank holidays).

If you have any questions about our waste and recycling service, please call our customer services team on 0345 002 0022 (calls charged at local rate if calling from a landline).

Our lines are usually very busy first thing on a Monday morning (or Tuesday after a bank holiday) and at lunchtimes, so please be aware you may have a short wait at these times. 

If you don't want to call us or wait on the line, why not use our live chat which will put you in touch with one of our customer service advisors (during opening hours).

For urgent out of hours assistance, please call 01527 406643 and follow the recorded instructions. 

Give feedback

If you want to make a complaint, give us a compliment, or give your views on local issues, please visit our feedback section.

Give us your feedback

Our customer promise and how you can help

Find out about the standards of service you can expect and how you can help us, including our approach to unacceptable behaviour.

Our customer promise

Visiting us and appointments

Visiting us and appointments

Our offices are located at District Council House, Frog Lane, Lichfield, WS13 6YU and are open Monday - Friday 9am - 5pm (not including bank holidays). Penni Uni, our cafe, and a warm space are located in our building.

Visit our car park map to find the city car parks.

If you have an appointment with customer services or one of our council teams, or with an organisation located in the business hub, including the CAB and Barclays Local, please sign in and collect your visitors sticker using the sign-in ipad opposite the main doors.

Barclays Local at District Council House

The Barclays team are available for pre-booked appointments only on Tuesdays & Thursdays, 9.30am to 12.30pm and 1pm to 4pm. Barclays do not offer drop-in appointments - please call 0345 734 5345 to book an appointment before visiting.

If you have an appointment, please arrive at your appointment time, register on the SignIn ipad, and an advisor will come out and meet you.

Citizens Advice Bureau (CAB) 

The Citizens Advice Bureau South East Staffordshire team is based at District Council House, however is not available for walk-in appointments. If you want to see an advisor, please visit the CAB website to book an appointment.

If you have an appointment, please arrive at your appointment time, register on the SignIn ipad, and an advisor will come out and meet you. If no arrives to meet you, please let reception know and we'll let the CAB team know you are here. 

Visit the CAB website or call 08082 787 977. Lines are open Monday - Friday, 9.30am - 4.30pm.