Making our services accessible

Visiting us in person

Our offices are located at District Council House, Frog Lane, Lichfield, WS13 6YU. Our reception desk is open weekdays, Monday - Friday 9am - 5pm (not including bank holidays).

There are a limited number of parking bays with free parking for up to 30 minutes. If these are not available, the nearest car parks can be found on our car parking map page. 

For disabled users, there is a ramp into the building. There is also disabled parking in Frog Lane including directly outside the office.

Our offices have audio induction loops.


We also provide an online live BSL interepration service in partnership with SignLive that is accessible online or face to face. Find out how to use SignLive online

BSL users can ask to speak to us using SignLive at reception. We will provide a tablet that will connect the BSL speaking customer to an interpreter who will sign a BSL user's conversation to us, and sign our team's responses back to the BSL speaking customer.

Just ask to use SignLive when you arrive at reception. 

Find out more about SignLive