Annual customer feedback report

We receive a variety of customer feedback – from stage one and two complaints, through to MP enquiries, ombudsman enquiries, and compliments. We see all feedback, and in particular complaints and MP enquiries, as a way of driving change and improvements in the way we deliver services, and the way we communicate with our customers.

This report gives an overview of the feedback we received last year (April 2022 – March 2023). You can also download a printable version. 

The annual customer feedback report is reviewed by the council's leadership team and the council's audit committee* to ensure that we learn from and improve our services as a result of the complaints we receive. 

Thank you to all our customers who have taken time to give us feedback this year. If you have any questions, please email our customer services team at enquiries@lichfielddc.gov.uk.

If you would like to make a complaint or give us a compliment, visit our feedback section.

* In line with the Local Government & Social Care Ombudsman's complaint handling code, the council's audit committee is the member responsible for complaints.