Before submitting a complaint, please also check the list below, which outlines things that are not handled through our complaints process.
Read our complaints policy to find out how we deal with complaints.
Report a problem
If you want to make a missed bin, noise, smoke, anti-social behaviour, graffiti, or other complaint about issues in the local area - we've got lots of online forms in our report it section to help you do this.
Road problems including potholes, gritting bins
If you want to make a complaint about potholes or gritting bins and roads, please report it to Staffordshire County Council .
Planning appeals
If you are the applicant and you are not happy about a planning decision, please follow the planning appeal process.
Councillor complaints
If you want to complain about a councillor, find out about councillor complaints.
Insurance claims
Find out about insurance claims.
Make a workplace health and safety complaint
Fill in our workplace health and safety complaint form.
Reopening complaints
We cannot reopen a complaint after a decision has been made by the Local Government & Social Care Ombudsman. We also can't re-open a complaint that have already been through court/tribunal proceedings, or where a separate appeals process exists.
