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Concerned about someone sleeping rough?

Contact Streetlink

Streetlink enables the public to alert local authorities in England and Wales about rough sleepers in their area.

This service offers the public a means to act when they see someone sleeping rough and is the first step someone can take to ensure rough sleepers are connected to the local services and support available to them. The service is funded by government as part of their commitment to end rough sleeping.

To let local authorities know about a rough sleeper in your local area contact StreetLink  

If for any reason you are unable to use this website to report a person sleeping rough, please call the Streetlink reporting line on 0300 500 0914 and the team will be happy to help you.

For general enquiries email this email address should not be used for reporting rough sleepers.

Severe weather emergency protocol 

We have a severe weather emergency protocol, which is designed to get rough sleepers off the streets during severe weather by providing emergency temporary accommodation. Our protocol was designed in line with government guidance.

The protocol is activated when the predicted night time temperature is likely to be zero degrees Celsius or less for three consecutive nights.

When the protocol is activated, anyone who is rough sleeping can contact the council to access emergency accommodation whilst the protocol is active, regardless of the eligibility under homelessness legislation. Find out about our rough sleepers - severe weather emergency protocol.


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Get in touch or visit...

Our location and travel details >>

Phone our contact centre: 01543 308 000
District Council House, Frog Lane, Lichfield, Staffs, WS13 6YY

If you need to contact a team direct, please visit our contacts page for team phone numbers and email addresses.

Opening times

Our main reception at Frog Lane in Lichfield is open Monday - Friday, 8.45am - 5.15pm. Our phone lines close at 5pm.