When you use our parking services, we may collect personal data such as your number plate, name, address, and contact details.
We will process the data to enable us to:
- provide you with parking permits.
- issue fines (or PCNs) for parking contraventions within our car park
- issue online car parking tickets
We are allowed to use your data by legal obigation or public task under the Traffic Management Act 2004.
How we will process your data
The law allows us to process your personal data as follows:
The purposes for which your data will be used are:
- To administer and regulate parking within the district council car parks.
- To issue and process penalty charge notices (PCN’s) in relation to parking contraventions.
- To administer and regulate parking within the district council car parks.
- To process parking permits and facilitate payment and refunds of parking monies.
- To provide online tickets.
Will we share your data?
We will share your information with our customer services, digital and benefits teams. We may also share your information with other authorised officers of the council, or our trading company (LWTMS), other councils or the national fraud initiative. Depending on your circumstances, we may also share your data with the notice processing team at Stoke on Trent City Council, who in turn may share it with your data with one or more of the following, dependent upon the level of progression of the case
- Patrol (Parking and traffic regulations outside London)
- The Traffic Enforcement Centre
- DVLA
- A debt collection agency
We may also share your information with other council departments and external organisations such as the Community Safety Team, Department for Work and Pensions, HMRC, Police, and credit reference agencies. This is done where necessary to detect and prevent crime, protect public funds or fulfil our legal and public duties.
How long will we store your data?
We will store your information for as long as we justifiably need it. Information will typically be held in case there is a future query regarding your entitlement to benefit, an exemption or discount or an amendment of the band or rateable value of your property.
Your rights in brief
If we process your personal data, depending on your circumstances, you may have the following rights:
- a right of access to your information
- a right to correct inaccurate information
- a right to restrict our processing of your data
- a right to have your personal data erased
- the right to object to any processing by us on public interest grounds.
If you wish to exercise any of these rights, please contact our customer services team on 01543 308000.
Our lawful basis for doing this is that the processing is necessary for the performance of a contract to which you are party, i.e. supplying your parking permit or parking ticket.
General
The provision of information by you to us is a legal requirement. If you do not provide the information to us we may not be able to register, progress and/or determine your application for a discount or exemption.
Who is the data controller?
Lichfield District Council (District Council House, Frog Lane, Lichfield Staffs WS13 6YY, tel: 01543 308000) is the data controller.
Personal data breaches
The council does all it can to keep your personal data confidential, available for use and intact.
A personal data breach is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data that is transmitted, stored, or otherwise processed.
If there should be a breach of your personal data such as its destruction, loss, alteration, etc, you can report it to us at dpo@lichfieldd.gov.uk and the Compliance and Data Protection Officer will conduct an investigation.
In some circumstances, such as there being a risk of harm to you, we will report matters to the Information Commissioner’s Office (ICO).
Any questions or concerns?
If you any questions, please email our data protection officer in the first instance, or if you have concerns about the way we have processed your personal data, please contact the Information Commissioner’s Office (ICO).