Cost of living support

A wide range of help and support is available to residents who are struggling as a result of the cost of living crisis. 

This includes the a network of warm spaces across the district, a range of benefits support, and advice and support through a network of local organisations.

Please read through this page and reach out to the organisations who can help you, or book an appointment to visit one of our advisors to discuss the help and support we can offer. 

Warm spaces across Lichfield District

Seventeen local organisations are offering warm spaces across the district and are looking forward to welcoming you. 

Find out where local warm spaces are on our warm spaces directory. You can also view warm spaces on a map to find the closest to you.

If your organisation is providing a warm space, please submit your warm space to our directory so more people can find out and visit you. 

Local council tax support scheme

Local council tax support helps people on a low income pay for their council tax bill - used to be known as council tax benefit. 

You don't have to be unemployed, or unable to work, to claim council tax support. If you are entitled to support, you won't receive a payment - instead, we'll take the amount you are entitled to off your council tax bill.

If your bill is not entirely discounted, you will still have to pay the remaining balance over the course of the year. We'll set out how much you need to pay in your council tax bill.

Find out more

Discretionary housing payments

If you have been awarded housing benefits or universal credit (which includes an allowance for housing), but are still struggling to pay your rent, you can ask us to consider giving you extra financial help, known as a discretionary housing payment.

Find out more.

Local foodbanks & advice sessions

Lichfield Foodbank runs foodbanks at the following locations. 

Everyone who comes to the foodbank for emergency food needs to have a valid foodbank voucher. For more information please contact the Lichfield foodbank team on 07833 844873 or email clientvoucher@lichfield.foodbank.org.uk.

A foodbank also runs at Emmanuel Church, Burntwood on Tuesdays and Thursdays - find out more. Everyone who comes to the foodbank for emergency food needs to have a valid foodbank voucher. For more information please contact the Burntwood foodbank team on 01543 422394 or email info@cannockdistrict.foodbank.org.uk

A member of our customer services team regulary attends the foodbanks in Lichfield (Wade Street Church) and Burntwood to provide help and guidance in relaiton to council tax, council tax support and housing benefit enquiries. If you are visiting the foodbank and need support, please come and speak to our team at:

  • Wade Street, last Friday of every month 12.30pn – 2.30pm
  • New Life Church Burntwood, last Thursday of every month 12.30pm - 2.30pm

If you can't make it to one of our sessions at a foodbank, our team are available Monday - Friday at the District Council House reception, so please do pop in to make an appointment or call us on 01543 308000 Mondays - Fridays, 9am - 5pm.

Financial support through Fusion Credit Union

Lichfield District residents can access low cost loans with Fusion Credit Union. Fusion Credit Union has been operating in Lichfield since 2005 and is a not-for-profit financial co-operative that pool members' savings to make low-cost loans to other members. Fusion is operated entirely by volunteers. It costs just £2 to become a member of Fusion Credit Union. As well as being able to save, Fusion Credit Union also has a special junior account and offers loans for home deposits and insurance.

The amount that Fusion Credit Union will lend to its members is £50 – £400 for the first loan. Subsequent loans may be for a larger amount depending upon individual circumstances. There are no penalty clauses for paying a loan early, and the interest is fixed for the term of the loan. All loans also benefit from free life insurance and, as long as customers keep up with repayments, there are be no extra fees or charges.

Loans are available to everyone, over 18, who lives, works or volunteers in the Lichfield or Cannock Chase District areas.

Pop in to the office or collection point (Curborough Community Centre, Reynolds Close, Lichfield, WS13 7NY or visit the collection point at Hednesford Library, Market Street) or call 01543 415032 or 07972 65618 to talk to a member of the team.

Visit www.fusioncreditunion.co.uk for more information.

Alternative energy grants 

The government has announced two new funding streams to help residents who have not yet benefitted from energy bill support.

The two schemes are:

Applications for both schemes are being managed by the government. We will however carry out local verfication and payment of all claims.

Due to annual billing and the implementation of a new local council tax support scheme, we will not start processing claims until late March/early April 2023, and we expect the first payments to be made in early/mid April 2023. 

Homelessness and housing support and advice

You don't have to be living on the street to be homeless. You may be legally classed as homeless if you are sleeping on a friend's sofa, staying in a hostel, suffering from overcrowding or other bad conditions.

If you are worried about becoming homeless or are having issues with your tenancy, please speak to our housing team who will be able to provide advice and support. 

Find out more

Citizens advice

Citizens Advice South East Staffordshire is a local charity that provides services to residents in Lichfield and Burntwood. It offers free, confidential, impartial and independent advice and information on any subject, including:

  • debt and money management
  • welfare benefits
  • housing advice
  • consumer rights and advice
  • employment advice
  • family advice

The team offers practical help, including filling in forms and drafting letters. They can also speak to and negotiate with third parties, including creditors.

Visit the Lichfield office: 29 Levetts Fields, Lichfield, Staffordshire, WS13 6HY. For opening times visit the South East Staffordshire Citizens Advice Bureau Website 

Visit the Burntwood office: Wade House, Cannock Road, Burntwood, Staffordshire, WS7 8JS. For opening times visit the South East Staffordshire Citizens Advice Bureau Website 

Staffordshire advice line: Call 03444 111 444. Lines are open Mondays - Fridays, 9.30am - 4.30pm.

Guidance and aid

There are a wide range of local organisaitons and chariites who can provide advice and guidance on issues including homelessness, counselling, mental health support and more.

To find out more, visit our directory of organisations and charities.

If your organisation can help provide guidance or aid, please submit your details to our directory.

Contacts and further info