My bin wasn't emptied/missed

Missed collections over Christmas 2021

Please accept our apologies but we are facing a number of challenges with the Christmas catch up collections and as such are focusing solely on scheduled collections for the next few days.

Unfortunately this means we will be unable to return to any reports of missed collections except where the household is an assisted collection. Instead we will take side waste on the next scheduled collection.

If your bin has been missed please email

We are extremely sorry for any inconvenience this may cause and appreciate your patience at this time.

Checking collection dates

Visit our bin checker to find out when your bins are due to be emptied.

Please note our crews let us know if there is a problem with anyone's bin which means we cannot empty it - this can range from frozen bins, to the wrong waste put in the bins - find out what can go in each bin.

If the crew have reported an issue with your bin or you have forgotten to put it out on time (no later than 6.30am on your collection day), we will not be able to empty it until your next scheduled collection. If an issue has been reported, one of our colleagues will email you to let you know (if you report it online) or advise you at the time of your call.

If our crews have not reported an issue with your bin, we will return within three days to empty it. Please leave it out until we do.

Why do missed bins have to be reported by the end of the next working day?

It is necessary to impose a deadline because it allows the truck we use for missed collections to work in a confined zone rather than having to collect from properties across both districts. This improves our efficiency and helps keep the cost of the service down.

Missed bins due to snow and ice

If we have suspended collections due to the weather, please check to find out about catch up rounds.