I paid by card/smart phone at the parking machine, and the machine went out of order, can I request a refund?
Please allow 3 or 4 days before requesting a refund with us as these transactions will show as pending first before they change to completed transactions. Most machines that go out of service will not take money from your account as the process of taking payment failed.
Do I need to pay again if my ticket hasn’t come out of the machine?
Yes, you will need to display your ticket in the vehicle window screen unless you are parked at our Friary Multi Storey car park (ANPR pay before exit) or through the Pay by Phone online application.
Do I need to display my permit?
Yes, your permit should be displayed at all times
I have purchased a new car, do I need a new permit?
Yes you will need to fill in a replacement form here Parking permit replacement | Your details – Lichfield District Council and pay the daily charges until you receive your permit, unless you are parking in the Friary Multi Storey.
What are Civil Enforcement Officers (CEOs)?
Parking Attendants (sometimes referred to as traffic wardens).
Is parking enforcement just another money-making scheme for the Council?
The rules are aimed at making parking fairer for the motorist - making the charge more proportional to the contravention.
The council does not make a profit from issuing Penalty Charge Notices and all money received is put back into parking services.
Can I leave a note on my car?
No, our CEO’s will not accept notes.
I am trying to pay a fine on the online payment system, and my reference number is not recognised?
Only parking fines starting with LF can be paid via Lichfield District Council. Please ensure the LF prefix is inputted in capital letters.
I did not receive a Penalty Charge Notice but have received a Notice to Owner requesting that I pay £50/£70 for a Penalty Charge Notice. Can I pay the discounted rate of £25/35?
No. The discounted sum can only be paid within 14 days of the contravention. The Penalty Charge Notice was issued, and we can only assume that a member of the public has removed it. You will need to make a representation to that effect.
I no longer own this vehicle, why do you keep writing to me?
You are still the registered owner/keeper with the DVLA, and you need to inform them of when and whom you sold the vehicle to.
The registered owner/keeper is responsible for any Penalty Charge Notice's issued to the vehicle.
(Representation rejected) I don’t agree with your decision. What can I do?
You may appeal to the independent adjudicator - Traffic Penalty Tribunal (England and Wales). You can request a personal hearing near your home or place of work. Traffic Penalty Tribunal will write to you.
I have received a Charge Certificate but didn’t receive the Notice to Owner. Can I dispute the Penalty?
No. The Notice to Owner was sent to the same address and it’s too late now.
The Council will register the debt at the Traffic Enforcement Centre (TEC) and send you the court order. Please read these carefully. You can then make a Witness Statement if you didn't receive the Notice to Owner.
The court papers will explain the grounds and the procedures.
The declaration must be sworn as set out in the papers.
I have received the court order but want to dispute the penalty now. Can I do this?
No. Please read the court papers carefully. You can make a Witness Statement if the grounds shown in the court papers apply. This may enable you to have the opportunity of presenting your case.
You can’t make a declaration if none of the grounds apply.
I’ve been contacted by the Bailiffs. Can I dispute the Penalty now?
No, it’s too late. Please speak directly to the Bailiff or seek legal advice or contact the Citizens Advice Bureau.