A defibrillator (AED) is designed to be used by members of the public in an emergency. It is safe, easy to use and provides clear spoken instructions throughout.
If someone is unwell in front of you
- Call 999 immediately and describe the person's symptoms to the call handler.
- The 999 operator will assess the situation and advise whether a defibrillator is needed.
- If a defibrillator is required, the operator will tell you:
- The location of the nearest available defibrillator.
- The access code needed to open the cabinet, if one is required.
Either:
- Go to the cabinet, collect the defibrillator and bring it back to the casualty, or
- If appropriate and safe to do so, move the casualty to the location of the defibrillator.
Open the defibrillator and follow the spoken instructions. The device will guide you through every step and will only deliver a shock if one is needed.
Finding a defibrillator
If you think you need a defibrillator, always call 999 first.
The emergency services have access to the latest information on registered defibrillators and will direct you to the nearest available, charged and operational device. They will also provide any access codes needed to open the cabinet.
Maintaining defibrillators
The owner of the building or site where the defibrillator is located is responsible for maintaining it.
Defibrillators are regularly checked to ensure they remain ready for use. Owners are notified if a device has been used, develops a fault, or requires replacement batteries or pads. If maintenance is overdue or a fault is reported, the device may be marked as unavailable until the issue has been resolved.
This is why it is important to call 999 before collecting a defibrillator. The emergency call handler will direct you to the nearest registered device that is available for use and provide the correct access code where required.
Remember: In a life-threatening emergency, call 999 immediately. The call handler will guide you through what to do and provide support until help arrives.
View local defibrillators
To view local defibrillators, visit the DefibFinder website. Please note, this should not be used to locate a defibrillator in an emergency - always call 999.
