Your home should be a place where you feel safe, secure and in control – somewhere you can relax, spend time with family and enjoy everyday life.
While most callers are genuine, it’s always worth taking a moment to be aware of who is at your door. Being prepared helps you stay confident and in control of any unexpected visit.
Some people may try to catch others off guard by appearing unexpectedly or creating a sense of urgency. This can include:
- Unexpected callers or bogus tradespeople
- Parcel theft
- Doorstep scams
They may appear friendly or convincing, but their aim is often to gain access to your home, your money or your personal information.
This guide brings together advice from trusted organisations to help you answer the door safely, recognise the signs of doorstep fraud, and avoid being pressured into making quick decisions you’re not comfortable with.
It also includes simple tips on improving home security, protecting deliveries, and using practical measures such as door chains, lighting and other safety features to reduce risk.
You’ll also learn how getting involved in schemes like Neighbourhood Watch can help neighbours look out for one another and build safer communities.
Whether you’re at home all day or only answer the door occasionally, small habits can make a big difference. Staying safe is about being aware, not alarmed.
Above all, remember the golden rule: if something doesn’t feel right, don’t open the door, don’t agree to anything on the spot, and take time to check before you act.
With thanks to partners including Staffordshire Police and Neighbourhood Watch Network for their support and input into this section.
