Contact the housing team

General enquiries

Email our housing team or if your enquiry is urgent please call 0333 220 3088 during office hours. Our office hours are Monday - Friday, 9.30am - 12noon and 2pm - 5.15pm.

Write to us at:

Housing Services, Lichfield District Council, District Council House, Frog Lane, Lichfield, Staffordshire WS13 6YU

If you need urgent assistance when our office/telephone lines are not open, please call our customer services number on 01543 574480.

Private rented housing complaints

We will investigate health and safety concerns about private rented housing, particularly if your landlord is refusing to or has simply not fixed an issue.

Report here

Housing register - Lichfield District Homes

View the housing register on Lichfield District Homes' website

If you have any queries relating to your housing application or the registration process, please email the housing register team or call 0333 220 3088


Register yourself on the Jigsaw portal

If you are homeless or threatened with homelessness and would like to discuss your situation with a member of the housing options team, please complete the registration form on Jigsaw customer portal.

To register please take the following steps:

  • Enter your email address and a password of your choice, confirm your password and click 'Register'.
  • You will then be registered and signed into the portal. Your password should be at least 8 characters long and include at least one capital, one lowercase, one numeral and one non-alphanumeric character e.g. Housing1!
  • Select from the drop down list which local authority you would like to be associated with.
  • Once you have selected the local authority, you will be presented with the services screen where you should select 'Homelessness Module'.
  • You will then see the 'Customer Details' page where you must answer all questions. Please provide a contact telephone number.
  • Complete all questions on the homelessness referral page and click on 'Save' to submit your application.
  • We will then contact you by telephone to arrange a telephone appointment* and advise you on the supporting evidence you will need to email us or upload through the customer portal.

Refer someone as homeless or at risk

Our homelessness database allows you to make a referral directly via the alert portal. Once a referral has been completed and submitted, the housing options team will be notified and contact will be made with the client.

Register to use the alert portal.

View resources relating to the portal on the Jigsaw website.