Last updated: 29 September 2026
We're sorry if you're waiting for a replacement or additional bin, or a blue recycling bag, and it hasn't arrived yet.
Over the last few months we've experienced a combination of supplier delays and delivery issues, which has unfortunately meant some residents have waited longer than we'd have liked.
We're putting extra resources into deliveries and working hard to clear outstanding requests as quickly as possible. Thank you for bearing with us while we get everything back on track.
Latest delivery information
- Garden and blue bins: we're aiming to deliver outstanding requests by 9 October.
- 180-litre black bins: we're aiming to deliver outstanding requests by 9 October.
- 240-litre black bins: we're awaiting new stock and we’ll keep this page updated – find out more below.
- Blue recycling bags: deliveries are delayed due to supply issues – find out more below.
Waiting for a black bin?
- We're currently out of 240-litre black bins (normal sized bin) and are waiting for a new supply to arrive – we know just over 300 residents are currently waiting for one, and we'll get them delivered as soon as they arrive.
- Alternatively, if you'd be happy to receive a slightly smaller 180-litre bin instead, please WhatsApp us on 01543 308171.
- If your current black bin is unusable, for example it has split sides or missing wheels, please WhatsApp us on 01543 308171 – we may be able to fix it or supply a smaller bin.
- If you're waiting for a smaller 180-litre black bin, we're aiming to deliver these by 9 October, if not before.
Waiting for a blue recycling bag?
- We know many residents are waiting for blue recycling bags, and we're sorry for the delay.
- Unfortunately, our latest order has been affected by supply issues, and we're working with our supplier to get the bags delivered as quickly as possible.
- We're prioritising outstanding requests, particularly new homes and households without a usable blue bag.
- If you've already requested a bag, there's no need to submit another request or contact us for an update, unless your situation is urgent.
- You can still put your cardboard out for collection while waiting for a blue bag either:
- Flatten and fold larger cardboard into bundles roughly the size of a blue recycling bag and stack them neatly next to your bins.
- Put smaller cardboard items into a reusable shopping bag or bag-for-life - our crews will empty the cardboard and leave your bag for you to reuse.
Waiting for a garden or blue bins?
If you're waiting for a garden waste bin or a blue recycling bin, we're aiming to deliver these by 9 October, if not before.
Thank you for your patience
We know these delays are frustrating, especially if you've been waiting longer than expected, and we're sorry for the inconvenience.
If you've already submitted a request, there's no need to contact us again as your request is still being processed and we’ll get to you as soon as we can.
We're putting extra resources into deliveries and working hard to clear outstanding requests as quickly as possible. We're prioritising residents who have no usable bin or bag, including those who have recently moved into a new home, had a bin lost or stolen, or have a bin that is damaged beyond use. If you're unable to dispose of or recycle your waste because you don't have a usable bin, please contact us via WhatsApp on 01543 308171.
We'll continue to update this page as more information becomes available.