My bin wasn't emptied/missed

Visit our bin checker to find out when your bins are due to be emptied.

Please note our crews let us know if there is a problem with anyone's bin which means we cannot empty it - this can range from frozen bins, to the wrong waste put in the bins - find out what can go in each bin.

If the crew have reported an issue with your bin or you have forgotten to put it out on time (no later than 6.30am on your collection day), we will not be able to empty it until your next scheduled collection. If an issue has been reported, one of our colleagues will email you to let you know (if you report it online) or advise you at the time of your call.

If our crews have not reported an issue with your bin, we will return within three days to empty it. Please leave it out until we do.

How to report a missed bin

If your bin has been missed by us, please fill in our online form by the end of the next working day after it was due to be emptied. If you report it out of this timeframe, we are sorry but we will not be able to investigate your report.

If you report it in time, we will investigate your report and if the crew have not reported an issue with your bin (such as it being contaminated with the wrong rubbish), we will return within three working days to empty it.

Why do missed bins have to be reported by the end of the next working day?

It is necessary to impose a deadline because it allows the truck we use for missed collections to work in a confined zone rather than having to collect from properties across both districts. This improves our efficiency and helps keep the cost of the service down.

Missed bins due to snow and ice

If we have suspended collections due to the weather, please check to find out about catch up rounds.