Bin collections in the snow
Missed snowy bins
If a driver decides that it is not safe to drive in an area/street, he/she will report this to their manager.
We'll then post an alert to this webpage as soon as we can and update Twitter and Facebook and let our customer service team know, so we can let any residents know when they call in for updates on 0345 002 0022.
Unfortunately we cannot send leaflets out to local homes which is a huge undertaking and very costly. Also because things change so quickly when it snows, by the time we had produced and distributed a leaflet, it's likely things would have changed. Equally delivering a leaflet in snowy conditions would be difficult in many areas.
There are currently no missed snowy bins.