How to register/sign into your My account

We are committed to offering you great customer service and our My account allows you to store all your interactions with us in one place, as well as ask us questions, submit documents and more.

Why sign up for a My account?

If you sign up for a My account you can:

View and track your online requests/orders at anytime
See a history of past requests/orders
Send messages about your requests, without having to complete another form, send an email or call us
Attach documents/upload photos to support requests/orders after you submit an online form
Log straight into your council tax, benefits or business rate account, without having to remember two usernames and passwords

How to register/sign in

It's really easy to sign up - just click on the My account icon in the top right hand of the screen (as shown in the image below):

Log into your My account

You will be taken to a login page. If you don't already have a My account, click on teal coloured Register link (as shown in the image below):

You will then be taken to a registration page (as shown below). Simply enter your email and then follow the links in the email to register for a My account.

You will then be taken to your My account home page, where you will be able to see forms you have submitted, local information and more.

How to link your My account to your council tax/benefits or business rates account

To link your council tax and or benefits account to your My Account, click on the purple Register/view my council tax and/or benefits account on the top right hand side of the screen (see below):

Your My account homepage

You will then be taken to the Citzen Access Revenues screen. To link your My account to your council tax/benefits or business rates account*, click on Register/View my council tax account on the top right of the screen.

Then follow the links to add your council tax account. If you want to link your council tax/benefits account choose the person button, or if you want to link your business rates account*, choose the organisation button.

You'll need your first name, last name and you council tax reference number handy (which can be found on your council tax bill).

*Please note you can only link a My account to either a council tax/benefits or a business rates account.

If you are a local resident, and want to link a My account to a council tax account, but also have a business - you will need to register for two different My accounts, with different email addresses (one for you personal account to link to your council tax account, and one for your work account to link to your business rates account).

Any questions?

Please call our customer services team on 01543 308000, Monday - Friday 9am - 5.15pm.