Need more support?

Reach out for help and support
Reach out for help and support

Lots of people are feeling the pressure from the cost of living crisis and increasing bills. 

If you’re struggling financially or concerned about the future, getting help early can make a big difference. 

Lots of support is available from different organisations, and it's often closer than you might think.  

Our cost of living section details information, advice and support to help you manage cost of living pressures.

If you can't find what you are looking for, please reach out to our team.

Contact our customer services team

If you need further help and guidance, please contact our customer services team on 01543 308000 weekdays - Friday 9am - 5pm.

Our lines are usually very busy first thing on a Monday morning (or Tuesday after a bank holiday) and at lunchtimes, so please be aware you may have a short wait at these times. 

If you don't want to call us or wait on the line, why not use our 'ask us' chat function, which will answer your questions, or if it can't, it will put you in touch with one of our customer service advisors (during opening hours).

Community help points

Community help points are established and trusted places within communities such as libraries, voluntary organisations and/or community centres. Community help points can help you to:

  • Access Staffordshire Connects or access information about local services or activities if you can’t access  it yourself. 
  • Become more confident in using the internet to help find information and solutions
  • Find out about equipment and technology to make daily living easier.

You can view the full list of where to find your nearest help point. You can access the help points by: