We aim to collect debts with sensitivity and fairness, balancing the need to recover funds with the responsibility to support our residents, businesses and others who owe the council funds.
We aim to take proportionate, fair, and balanced action, considering the individual circumstances of those who owe money to the council.
If you owe us money and you are struggling to pay (whether that's a council tax instalment, a benefits repayment or for a service we have provided to you or your business) whatever you do, we recommend you don't ignore it and contact us instead.
We will always do what we can to provide appropriate support, put in place a realistic payment plan, or give you advice and guidance on next possible steps.
You can contact us by following the instructions in the letters we send or by calling our debt recovery team on 01543 308885 (Monday – Friday 9am – 5pm, not including bank holidays). You can also WhatsApp us.
Read our debt recovery policy to find out about our approach to different debt types.
