We are partnering with Convo (formerly SignLive) - an online BSL interpreting service.
If you are a BSL user you can use Convo to connect to us through a BSL interpreter free of charge during our opening hours.
How to access Convo
Just log in to the Convo app on App Store, Google Play or a web browser and find us in the community directory.
The first time you use Convo you will need to complete a quick registration. This will keep your account secure and allow the team to call you back if needed.
You can also talk to us using Convo at our reception desk at our District Council House, Frog Lane, Lichfield, WS13 6YU.
We have an iPad which will connect you to an online BSL interpreter who will talk to the person who is serving you, and sign their responses to you.
Please ask a member of staff if you’d like to use Convo.
How Convo works
Once registered, or when at our reception desk, you will speak to a BSL interpreter via video link.
The interpreter will then talk to the staff member who is serving you, and will then sign their responses back to you.
All Convo interpreters are highly qualified, have at least five years’ interpreting experience, are NRCPD-registered and DBS/PVG licenced.
Convo is completely free to use when contacting us and hundreds of other organisations on the Convo community directory.
You can also access Convo for your own needs - find out more here.
Visit the Convo website to find out more, including frequently asked questions and more. If you have any technical issues, email hello-uk@convo.io.