Single front door

About our 2023 pilots

Single front door

Before we can deliver our long-term vision, we're piloting a more joined-up approach between Lichfield District Council and Staffordshire County Council across our waste and recycling services.

We'll also be piloting a more joined-up approach to other top services throughout the rest of this year, including:

  • Environmental health.
  • Disability facilities grant information, advice, and guidance.
  • Highways and road closures.
  • Concessionary travel and blue badges.
  • Community safety and street scene.

As well as making sure our teams can both handle enquries about these service areas, we'll be updating our websites with new content and videos to make sure customers can self-serve digitally, and get what they need.  

We’ll also be asking you for your feedback on our newly aligned services, through a variety of methods including online surveys, where you’ll have the opportunity to feedback to us on how things are going.

Single front door

Single front door operating model and long-term vision