Customer promise

How you can help

  • Please treat us with respect and kindness.
  • Allow us to work in a safe environment free from aggressive, abusive or threatening language and behaviour - find out more about how we respond to unacceptable behaviour.
  • Check our website for the information before ringing or visiting us.
  • Give us all the information we need to make a fair decision.
  • Be patient, particularly at busy times.
  • Let us know if you have any specific needs.
  • Ask us to explain anything you are not sure of.
  • Give us notice if you need to cancel or rearrange an appointment.
  • Tell us straightaway if you are unhappy with the service you receive.
  • Tell us if you are pleased with the service we have provided.

Your feedback is vital:

If you want to let us know how we are doing - find out how to send us a complaint or compliment.