Domestic abuse support
If you are experiencing domestic abuse, you are not alone and help is available.
You do not have to wait for an emergency or for the abuse to become physical before asking for help.
If you or someone else is in immediate danger, call 999.
What is domestic abuse?
Domestic abuse can take many forms. It can include:
- physical or sexual abuse
- threats or intimidation
- emotional or psychological abuse
- controlling or coercive behaviour
- economic or financial abuse.
It can happen between partners or ex-partners and between family members.
Domestic abuse can affect anyone, regardless of their age, gender, sexuality, disability or background.
You do not have to be experiencing physical violence to ask for help.
Get help in Staffordshire
New Era provides free and confidential domestic abuse support across Staffordshire and Stoke-on-Trent.
The service supports adults, children and families affected by domestic abuse. You can get help whether or not you have reported the abuse to the police.
Support can include practical and emotional support, safety planning, help with housing and refuge or emergency accommodation, advocacy, support with the police and other services, and help relating to courts and protective orders.
The New Era victim helpline is available 24 hours a day, seven days a week.
Call 0300 303 3778.
View other organisations that can help.
Help with your housing
If domestic abuse means you are unsafe in your home, or you are worried that you may become homeless, contact our Housing Options team.
If you are a victim of domestic abuse or other violence and need to leave your home as a result, you will likely be assessed as having priority need.
This will be based on an assessment that it is no longer safe for you to live in a home where you are at risk of domestic abuse or other violence.
You will not be viewed as becoming intentionally homeless if you leave your current home as a result of domestic abuse or other violence.
Find out more about the homelessness support we provide.
Staying safely in your home
We understand that not everyone experiencing domestic abuse wants or needs to leave their home.
If you want to remain in your home and it is safe and appropriate for you to do so, our safer home scheme may be able to provide additional security measures to help you remain there safely.
You cannot apply directly to the scheme. A professional who is supporting you can make a referral where they believe it is appropriate.
Support for children and young people
Children can be affected by domestic abuse even when the abuse is not directed towards them.
New Era provides specialist support for children and young people affected by domestic abuse as well as support for adults and families.
Call 0300 303 3778.
Worried about your own behaviour?
There is also confidential help available if you are worried about your behaviour towards a partner, ex-partner or family member and want to change.
New Era offers a behaviour change service works with people who are using unhealthy or abusive behaviour in their relationships.
Call 0300 303 3778.
In an emergency
If you or someone else is in immediate danger, call 999.
If it is not an emergency but you want to report domestic abuse to the police, call Staffordshire Police on 101.
You can get specialist domestic abuse support without making a report to the police.
Other support organisations
In an emergency situation you should always attempt to call 999.
Local and national organisations that offer help, support and guidance include:
New Era
Provides free and confidential round-the-clock advice and support for anyone in Staffordshire and Stoke-on-Trent affected by domestic abuse - regardless of their age, ethnicity, gender or location.
Contact the 24-hour helpline on 0300 3033778, or visit the New Era website which also offers a live chat facility.
New Era also offer a confidential helpline for perpetrators on 01785 601690.
The Pathway Project
Offers help, advice and practical support to people who are experiencing or who have experienced domestic abuse. They also offer refuge placements.
Contact the 24-hour helpline on 01543 676800, or visit the Pathway Project website which also offers a live chat facility.
Sexual Abuse Rape Advice Centre
SARAC offers free help and support services to anyone aged 11 or over, who may have been affected in any way at any time by sexual abuse, rape and sexual exploitation.
This includes a free weekly emotional support call to discuss emotional support needs, offering a regular confidential listening ear and advice on coping strategies.
Call 01283 517185, email staff@sarac.org.uk or visit www.sarac.org.uk.
The ManKind Initiative
Offers help and support to male victims of domestic abuse and domestic violence. Contact the helpline on 01823 334244 weekdays 10am-4pm.
Refuge
Offers a 24-hour national domestic abuse freephone helpline on 0808 2000 247 or visit www.nationaldahelpline.org.uk.
Women’s Aid
Offers a free 24-hour helpline on 0808 2000 247, email helpline@womensaid.org.uk (emails will not be responded to by telephone as safety may be compromised) or visit the Women’s Aid.
Staffordshire Police
For information about how to report domestic abuse please visit Staffordshire Police website.
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