We have developed a set of values that all our staff work together to achieve in all that we do. Our values are set out in our strategic plan 2016 - 2020 and are:
Put customers first
- We are passionate about our customer service.
- We always listen and work with our customer to meet their needs.
- We take responsibility for things we can change and improve and encourage our customers to do the same.
Improve and innovate
- We challenge each other to look for ways to do things better.
- We listen to feedback and learn from it so we can improve.
- We welcome change and move forward with confidence.
Have respect for everyone
- We listen to one another and understand each other's views and pressures.
- We appreciate each other and trust our colleagues to do a good job to the best of their ability.
Download our values.