Robotics programme

Revenues and benefits process

• Our revenues and benefits process runs overnight to upload documents for the team to process. 
• The revenue and benefits process requires a critical level of accuracy to avoid issues with benefit payments - the automation ensures 100% accuracy which is not achievable with manual processing. 
• The automation delivers 90 minutes of capacity savings every day, which equates to 390 hours a year, allowing staff to focus more on serving customers. 

Customer services data dashboard

• Our robotics process helps to gather customer services system data from a variety of sources and feeds it into a PowerBI data dashboard to support operational and transformational decision making.  
• The robot ensures the data is collected automatically each day providing up to date and accurate information to the management team. 
• This enables quick decision making on resources and highlights service issues within the customer services team immediately.

We are keen to share our learning so far and to inspire other council teams to consider implementing robotics. 

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