Order a replacement bin or bag

About the data you will provide in this form

You will be asked to enter your name, address and contact details as part of this online form – this is classed as your personal data. We will process the data you provide in this form to help deliver a replacement bin service to you.

How we will process your data

The law allows us to process your personal data to determine provide you with a replacement bin service and to send service related messages to you that are in the public interest – such as service delays.  In the case replacing stolen/lost black bins, the law allows us to process your personal data in order to enter into a contract with you to provide you with a replacement black bin and to send service related messages to you that are in the public interest – such as service delays etc. 

Will we share your data?

The data you provide in the form will automatically be stored in our customer relationship management system and waste management system. Our waste team and our customer services team will have access to the data you provide in order to deliver the service you have requested and respond to any queries you may have. It may also be shared with our health and safety, insurance, legal and finance teams as appropriate.

How long will we store your data?

Your personal data will be stored by the council for as long as is necessary to deliver you with the service you have requested, and for up to seven years, after which point it will be deleted from our systems. If you set up a My Account, your data will be stored until you contact us to ask us to close down your account on your behalf.

Your rights in brief

You have the following rights: a right of access to your information, a right to correct inaccurate information, a right to restrict our processing of your data, a right to have your personal data erased or to object to any processing by us on public interest grounds. If you wish to exercise any of these rights, please contact our customer services team on 01543 308000.

Who is the data controller?

Lichfield District Council (District Council House, Frog Lane, Lichfield, Staffs WS13 6YY, tel: 01543 308000) is the data controller.

Any questions or concerns?

If you have any questions or concerns about the way we have processed your personal data please contact our data protection officer.

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