How to set up an account
If you would like to set up an online account, please follow these simple steps:
To sign up for an online council tax account and e-bill, follow these steps:
1. Click on the MyAccount link - you can find this in the header of this website:
2. Choose Register to set up an account:
3. Enter your email address and click next:
4. You will then be shown the below screen that will confirm an email has been sent to your email account.
5. Click on the link in the email you receive to confirm your address. The email is sent from helpdesk@lichfielddc.gov.uk. If you don't receive one in a few minutes, check your spam/junk folder. If you still don't have one, press the Resend email button.
6. You will then be taken to a new page, where you can enter your name etc, and set up a password for your MyAccount:
7. Once you have set your account up successfully, you will be able to sign-in:
8. Enter your email address and password you set up:
9. You will then be in your MyAccount. Scroll down to the Council tax and business rates section and click Register/view my council tax account.
10. You will then see this section, Click Allow. This will allow us to add your council tax and benefits details to your MyAccount.
11. You will then be taken to this page - click on the Register/View my council tax account in the top right hand corner of the screen.
12. You will then be asked to select which service you would like to view. You can add additional services once you are registered.
13. You will then be asked to enter your first name, last name and council tax account number - these are shown on your council tax bill.
14. You will then be asked to verify your details and give at least two pieces of information that match information we hold on your account - for example your postcode, the last three digits of the telephone number we hold for you, or the last three digits of your bank account number.
You can also provide your online reference which will be shown on the bottom of your bill and is in this format: LLLLNLLLLN (L = letter, N - Number) - for example FRQD7GTOW
15. Click authenticate and you will be taken to the register page. Please read the terms and conditions and agree to them before clicking submit.
16. Your registration will now be complete. Click on continue.
17. You should then be taken to your online council tax account:
Key information
- If you cannot use the password reset function in MyAccount, please contact our customer services team for support.
- If you have already linked an email address to a council tax account, but can't log in using that email/can't remember the email you use, you cannot set up another MyAccount and link it to the same council tax account. A council tax account can only be assigned to one email address. If you need support in this regards, please contact our customer services team.
