Here's a few useful links we include on the back of our council tax bills.
If you need help or support, including if you are struggling to pay your bill, please contact our customer services team on 01543 308000, Monday – Friday, 9am - 5pm or WhatsApp us on 01543 308171 at any time.
Make life simpler - pay by Direct Debit
- Never miss a payment
- Quick and easy to set up
- Protected by the Direct Debit guarantee
- Choice of dates to pay
Set up a Direct Debit
Register for a My Account online
- Paperless billing
- Never lose a bill
- Check your balance
- Access your account any time
Important information about making a council tax payment
We will set up instalments for you to pay over 10 months (April – January). To request to pay over 12 months, you need to write to us by 10 March. If you don’t pay by Direct Debit, please remember to pay by the 1st of each month, or we will send you a reminder.
Pay online or use our 24-hour automated payment line on 0345 234 0068, you will need your council tax reference number (shown on the front of your bill).
If you pay at a PayZone, PayPoint or Post Office, you’ll need to take this bill with you as it has a barcode on it which needs to be scanned. These payments take up to 5 working days to reach your account.
Are you claiming everything you are entitled to?
- If you’re on a low income you may be able to claim support
- You can get a 25% discount if you live alone this is called single person discount
- Find out about other discounts and exemptions
If you receive a discount, exemption or council tax support, you must tell us about any changes that may affect this within 21 days, or you may be fined £70.
Report a change that may affect your local council tax support or tell us you have moved.
If you think your bill is incorrect, this includes if you think your council tax support is wrong or you’re in the wrong council tax band find out further information.
